Terms & Conditions

1.1) All our bookings are confirmed in writing with a Booking Confirmation being issued upon receipt of an agreed deposit amount (Usually 50%). A booking has not been guaranteed until a deposit payment has been made and cleared to functionmaster.co.uk 

1.2) Payment of the deposit will be taken as acknowledgement and agreement to the Terms & Conditions of functionmaster.co.uk

1.3) Depost Payments are non-refundable in the event of cancellation

2.1) As stated in section 1, an agreed deposit amount will be required to secure your booking with functionmaster.co.uk. Until payment we cannot guarantee your booking

2.2) The balance that is still outstanding following payment of the deposit can be paid by the following methods;

1) Full payment (Cleared funds) to functionmaster.co.uk by Bank Transfer or Cheque at least 5 working days prior to the event. We must receive cleared funds prior to the function date to allow us to confirm safe receipt

2) Payment in full in cash on the night of the event prior to the start time directly to the DJ, Important Note: We do not accept cheque payments on the day of the event unless agreed before hand and in writing to functionmaster.co.uk

2.3) The deposit amount due will be agreed and stated prior to payment and is non-refundable

2.4) The balance due for payment will be  as stated on the Booking Confirmation issued by functionmaster.co.uk 

3.1) We guarantee to provide a DJ and all associated equipment for the date and venue stated on your Booking Confirmation

3.2) We guarantee the start and finish times stated on your Booking Confirmation

3.3) We guarantee to provide a replacement service in the event of illness/accident etc

3.4) We guarantee we will remain polite and professional at all times

3.5) We guarantee a full refund in the extremely unlikely event that we are unable to provide our service as per agreed on our Booking Confirmation

4.1) In the event that you wish to cancel your booking with functionmaster you will be required to do so in writing 

4.2) As stated in section 1, deposit payments are non-refundable in the event of cancellation

4.3) If you give functionmaster.co.uk less than 30 days notice of cancellation you will be required to pay 50% of the agreed outstanding balance. In the event of less than 14 days notice of cancellation, you will be required to pay 100% of the agreed outstanding balance

4.4) In the highly unlikely event that functionmaster.co.uk have to cancel (Force Majeure), we would refund all the money including your deposit

5.1) If on the day of your event you decide that additional performance time is required by functionmaster.co.uk (Outside of the times stated on your Booking Confirmation) an additional fee will be required and due for immediate payment in cash prior to additional hours being agreed and performed

5.2) functionmaster.co.uk cannot be held responsible for delays in setting up due to prior events (Presentation or Wedding Breakfast overrun for example)  which may result in a start time later than stated on your Booking Confirmation

5.3) In the unlikely event that functionmaster.co.uk is delayed through their own fault and is therefore unable to set-up in time for the agreed start time we will offer to make up lost time at the end of the night subject to agreement with the venue. We stress that this is extremely unlikely as we always allow ample time to ensure an efficient and completely reliable service

6.1) Please allow at least 1 hour for set-up of all our equipment

6.2) We will require 1 table for auxiliary equipment

6.3) An early set-up can be organised. This must be requested in advance and will incur an additional charge to take into account additional time and mileage etc

6.4) We will require an area at least 8ft wide by 6ft deep to set up in. We can set up in smaller areas, but this will need to be discussed beforehand to ensure that our smaller set up is used, and the area is safe for our requirements

6.5) We will require at least 2 mains power sockets. If using multiple uplighting/LED Dance Floor etc, additional powerpoint's will be required

6.6) We will need to know in advance if there is any difficult access into and out of the venue. This is necessary to ensure that we have suitable equipment and labour in areas with particularly difficult access. If we are not advised about this advance, we reserve the right to refuse entry if it is deemed unsafe to do so. We will always endeavour to visit an unfamiliar venue prior to the event to carry out a Risk Assessment/Check Access 

6.7) We will need to know in advance if your event is going to be held in a marquee. we will also require a flat/solid/dry surface of the size stated above (6.4) with a clean mains supply or use of a suitable generator, with surge protection. We will also require the area to be covered above and to the sides.

6.8) We will not set-up in the open air, unless agreed beforehand, and this will always be open to stable and suitable weather conditions

6.9) We will need at least 1 hour to remove all equipment from the venue (Dependant on system size) and allowance must be made for this from the venue by the client (No equipment will be left overnight at the venue, or charges will apply)

6.10) We will always set-up and dismantle equipment in accordance with Health & Safety Guidelines and consider the surrounding environment and people in the area when doing so. We cannot be held responsible for any horseplay or interference by others in the area, which may result in accidental damage or personal injury. We politely ask that the set-up area is kept clear of all parties other than those employed by functionmaster.co.uk during equipment set-up and takedown to avoid any incidents